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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you factory or tradidng company

We are professional OEM&ODM manufacturer for home appliances more than 20 years. Welcome to visit us and have the opportunity to serve you.

What can you offer for OEM&ODM items?

We have professional R&D team from design and develop products. Such as ID designer, structure engineer, Electric engineer, software engineer, PE engineer, Whether customers just customize the logo or complete the whole private model product from an idea, we can provide all-round services.

How do you control your quality?

First of all, we have our own laboratory. When we start from the beginning of product design, we will do reliability experiments. Secondly, we have perfect quality inspection standards and experienced QC. Our products are 100% inspected before shipment.

What certification can you have?

Since our customers come from all over the world, our products sold to our customers' countries will pass the required certification, such as CE / RoHS / GS / CB / KC / PSE / UL / ETL,etc.

What is your lead time?

Normal Sample order 2 weeks.
Normal bulk order 60 days.

Payment terms

Sample: TT, Paypal, alipay
Bulk order:TT/LC/OA

What is the shipping method?

Sample: DHL/UPS/Fedex/TNT/Aramex
Bulk order: SEA

How is your package?

We use gift box+carton box. If you have the specified packing method, we can also accept it.

Is there any warranty for your products?

Our standard warranty time is 1 year. We will provide some accessories when we ship, so as to repair the problem. For guests in need, we will also take some video tutorials on use and maintenance for reference.

Where is your factory located? How can I visit there?

Very welcome to visit our factory.
We located in Foshan, We can arrange our driver to pick you up If you are at an airport and hotel in Guangdong Province.
Due to the epidemic, we can also provide online visits. Please make a video appointment with our salesman.